Returns & Exchanges

Due to the perishable nature of our caviar and roe products, we do not accept returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact our concierge team within 24 hours of receipt.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, open your package to ensure the vacuum seal is intact and the product is chilled to the appropriate temperature.

• 2.
  Document Issues

  If you notice any damage to the tin or quality concerns, take clear photographs of the product and the shipping packaging for our review.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and documentation within 24 hours of the delivery timestamp.

• 4.
  Resolution Process

  Our specialists will review your claim and, if approved, will arrange for a complementary replacement shipment or a credit to your original payment method.